- Q. I’VE NEVER MADE A LARGE PURCHASE ONLINE. WHY PICK SWISS WRIST? A.
Swiss Wrist is one of the largest high end pre-owned watch dealers in the world. We have taken the time to create a web environment that caters to our customers by allowing them to comfortably do business from the privacy of their homes. We want to offer our customers a wide variety of timepieces at the most competitive prices available. In addition, to this we want you to feel secure purchasing from us. We are one of a handful of online high-end wristwatch merchants that are capable of processing your credit card for your entire purchase. This allows "first time buyers" to feel more secure in making a large purchase as they have an added layer of security via their credit card company. Second, unlike many companies that only allow an exchange, we allow a full refund for any watch purchased from us that a customer is not pleased with. If you are not 100% satisfied with any piece you purchase through our website you may return it within five days of receipt for a full refund. In order to enhance your online shopping experience, we have spent the time and money to have actual pictures of watches displayed on our site which is the next best thing to being able to touch the piece. We encourage and are extremely responsive to both e-mails and calls concerning your questions. You may call us toll free: 877-738-3811 and one of our watch specialists will be glad to answer your questions on any piece we have in stock or any piece you may be interested in that you do not see.
- Q. WOW! GREAT PRICES, HOW CAN YOU SELL WAY UNDER RETAIL? A.
Swiss Wrist has built the most extensive watch dealers network in the business affording us the ability to buy from the biggest dealers across the entire industry. Through our network we can buy at the largest quantities while getting the best prices. We price most of our watches to sell. Our business model focuses on volume and repeat purchases. Because we are not an Authorized Dealer for the brands we offer, we are able to offer our customers rock bottom pricing without being subject to any manufacturers price controls or policies.
When buying a New or "Never Worn" watch from us, the only difference between us and the "authorized retailer" is ours is backed by our own in house three year warranty versus the standard manufacturer two year warranty. Should the warranty run out and you need service, the manufacturer will help you as if you bought it through one of their authorized dealers or you can take advantage of our own in-house service for life at industry wholesale prices.
- Q. DO YOU HAVE A PHYSICAL STORE? CAN I COME IN TO VIEW MY WATCH? A.
We work out of a secure office building in Downtown, Los Angeles. Please understand that we are an E-Commerce company with 95% of our sales coming from the internet. We are not a traditional brick and mortar jewelry store. However, we have a small showroom in Downtown, Los Angeles for our local customers. If you are in the area and wish to see a specific watch that you are seriously interested in; please give us a call and we will gladly set up an appointment for you. We do not have every watch on our website in our showroom for security purposes. Consequently, we require an appointment to be set so that we can have the pieces you are interested in on hand. We do not see walk-ins, so please call 213-814-2854 to set up an appointment. Be aware that many of our watches are shipped from secure locations off-site.
- Q. ARE YOU AN AUTHORIZED DEALER FOR ANY TIMEPIECE YOU SELL? A.
Swiss-Wrist is not an official authorized dealer of Rolex or any other brand we sell. Being that we are not an Authorized Dealer, we are able to offer our customers rock bottom pricing without being subject to any manufacturers price controls or policies. When you buy a watch from Swiss Wrist, you will receive all paperwork documenting all necessary information. The Serial and Reference numbers will be listed together with an " Authenticity Document" from Swiss Wrist detailing the steps taken to ensure that you watch is Fully Authentic and in perfect running order. We will also issue an industry leading THREE YEAR Warranty for every watch we sell, covered exclusively by Swiss Wrist. Each watch is accompanied by paperwork which confirms its Warranty corresponding coverage dates.
- Q. WHAT IS YOUR SHIPPING METHOD AND COST? A.
Swiss-Wrist ships via UPS or FEDEX Insured Second Day Signature Required. You will receive your item(s) 2 days after we ship. Swiss Wrist offers Insured Next Day Air Delivery for an additional $25. International Shipments require an additional $75 fee and duties are not included. International duties will be charged to the buyer by the shipping company upon arrival in international soil.
- Q. DO YOU CHARGE SALES TAX ON YOUR WATCHES? A.
We are only required to collect sales tax from those who have their purchases shipped within the State of California.
- Q. DO ALL WATCHES COME WITH THEIR SERIAL NUMBERS? A.
Every timepiece sold by Swiss-Wrist will have its full serial and reference numbers in place and visible. Feel free to ask you phone representative where your unique serial number is indicated on your particular timepiece. Each manufacturer places this number in different locations.
- Q.HOW CAN I MAKE SURE THAT MY WATCH IS AUTHENTIC? A.
Swiss Wrist has been in the Watch & Jewelry Industry for many years. We have established contacts with the top watch dealers in the nation. Every single watch we buy and sell is coming from reputable sources. Every customer has five days from when they receive their watch to ensure that they are 100% satisfied with their purchase. Consequently, our "Five Day Satisfaction Guarantee" allows for ample time, so that our clients can take their purchases to a jeweler to be authenticated and inspected.
- Q.HOW LONG DOES IT TAKE TO RECEIVE MY WATCH? A.
So long as your order is received and verified before 3:00 PM EST, and the watch is in stock, your order will ship out within approximately 72 hours. International express delivery takes an extra 2-5 business days. We will provide you with a tracking number as soon as your order is shipped so you can track it online and see when it is going to arrive. Please feel free to give us a call at 1-877-738-3811 with any shipping questions.
- Q. WILL MY WATCH COME WITH BOX AND DOCUMENTATION? A.
All our watches come in Swiss Wrist packaging, an independent appraisal by the SWA and a warranty card. This documentation will provide you with all of your timepieces unique serial numbers and information for authentication.
- Q. WHAT IS MEANT BY "PERFECT LIKE NEW" AND DISPLAY UNWORN? A.
Perfect Like New (Day One Condition) watches are pre-owned timepieces that are purchased by Swiss Wrist in already pristine and immaculate condition. This refers to the Cosmetic as well as the watch's mechanical condition. We then inspect these timepieces to ensure that they are all 100% authentic and meet our standards. These watches are so perfect that in most cases they can even pass for "Brand New". These watches have no scratches or signs of wear, movements are 100% and the watch bracelets have minimal amounts of stretch.
Unused or “Display Model” watches are timepieces which have never been worn or sold to a end Uer or Purchaser. We make bulk purchases from large national jewelry chains who wish to unload their extra or unsold merchandise. Many of these watches include watches that were on display at these respective jewelry stores. Therefore some of these timepieces may have been handled by customers wishing to view these watches and how they look on their wrists. These watches are perfect in every way and as close to brand new as possible.
- Q. HOW CAN I MAKE SURE THAT MY WATCH IS AUTHENTIC? A.
Swiss Wrist has been in the Watch & Jewelry Industry for over ten years. We have established contacts with the top watch dealers in the nation. Every single watch we buy and sell comes from reputable sources. Every customer has five days from the receipt of their watch to ensure that they are 100% satisfied with their purchase. Therefore our " Five Day Satisfaction Guarantee" allows for ample time, so that our clients can take their purchases to a jeweler to be authenticated and inspected.
- Q.WHAT ARE YOUR ACCEPTED PAYMENT METHODS? A.For domestic orders, we accept:
- Google Checkout
- Visa/Mastercard, American Express, Discover
- Bank Wire transfer
- Certified Check/Money Order
- Bank Wire transfer ONLY
- Q. DO I NEED TO BE PRESENT TO SIGN FOR THE PACKAGE? A.
For your safety, all our packages are shipped with signature required. You will need to be home to sign for the package. If you are not home to accept the package a notice from the shipping company be left at your door. A note will be left to inform you when they will come again to deliver your package. Alternatively, you can call the company (UPS or FedEx) to arrange a pick up time.
- Q. WILL MY WATCH BE SIZED FOR ME? A.
On most watches you will need to size it to fit your wrist upon receipt. Once your order is placed we will ask you for your wrist size. Our watchmaker will resize the watch band to fit perfectly on your wrist and include all extra removed links.
This can always be done when the wearer is present to determine which links to remove. Sometimes it is better to remove a link from the right side of the watch, other times they will opt to remove it from the left side, depending on the size of your wrist and how the watch fits. You may also need to remove only a half link, as opposed to a full link. The best option is to give us your wrist size allowing our watchmaker to size the watch perfectly for your wrist.
- Q. CAN I GO SWIMMING OR SHOWER WITH MY WATCH? A.
Every sport model Rolex watch (Submariner, GMT, Deepsea, Yachtmaster, Explorer etc.) that we sell is fully waterproof to Rolex factory specifications. In reference to the dress model Rolex watches with diamonds (Datejusts and Presidents) it is our recommendation that you refrain from taking your watch in the shower or pool. This is because if for some reason the stem, which is the round mechanism found on the side of the case which is unscrewed to set the time, is not completely screwed down, water may leak into the movement which can damage the watch. The chances are slim that this will happen, but nonetheless it is our recommendation that if possible our customers refrain from taking their investments in the water to avoid any unnecessary problems.
- Q.WHERE DO YOU GET YOUR WATCHES? A.
We source our watches through reputable local and international dealers and other legitimate established lines of distribution within the watch industry.
- Q. WHAT IS YOUR WARRANTY & DO YOU OFFER POST WARRANTY SERVICE? A.
Swiss Wrist issues a 3 year warranty for every watch we sell. Our perfect Pre-Owned or Like New watches are covered by a full three year warranty covering the entire watch.
Swiss Wrist offers discounted industry level pricing for watch service beyond the warranty period. We wish to cultivate lasting relationships with our clients and work on a mind set of "once a customer, always a customer”. The above mentioned warranty and service is from Swiss Wrist Inc and not from any watch manufacturer.
- Q. WHY DO SOME ROLEXES HAVE A GREEN STICKER ON THE BACK? A.
Many people confuse the green sticker on the back of a Rolex with a sign of authenticity because for decades Rolex issued watches with a green sticker on the caseback bearing the Rolex crown trademark and the model number of the watch. Modern Rolexes bore a holographic sticker to deter counterfeiters, but this proved to be ineffective.
In late 2007 Rolex stopped putting the green sticker on the back of their watches - replacing it with a transparent sticker. Rolexes made after late 2007 should not have a green sticker on the caseback, only a clear plastic sticker. A Rolex with a green sticker on the caseback is a 2007 or earlier production model.
The green stickers were meant to be removed before wearing the watch, so many of our pre-owned Rolexes made before 2007 will not have a green sticker on the caseback either. A number of people chose to wear their Rolexes without removing the case-back sticker, so sometimes you will notice pre-owned Rolexes that still have the green sticker. There is little significance to the presence of a green sticker on a preowned Rolex or the lack thereof.
A green sticker is not a reliable indicator of authenticity and a potential Rolex buyer would be well advised to research the seller, not the sticker.
- Q. SWISS WRIST CARRIES PRE-OWNED ROLEX, WHY BUY PRE-OWNED ROLEX? A.
Similar to the purchase of any other upscale item, a new Rolex Watch will depreciate in value immediately after it is purchased. However by purchasing a Pre-Owned Rolex, you can avoid this initial depreciation. Any quality perfect condition Pre-Owned Rolex watch will hold its value over time and usually will be worth more than its original cost later in time as Rolex phases out an older models for more modern versions. It is also for this same reason, that one would also be highly motivated to search for the very best price on a New Rolex Watch. Therefore anyone in search of a Rolex Watch, may it be a Pre-Owned Rolex Watch or an Unused Rolex Watch at the lowest prices in the Nation, with the Highest Quality Standards Known in the Industry's History and Top-Notch Customer Service and Sales Support that without a doubt stands above the rest, The Answer is SWISS WRIST.
- Q. WHAT IS A DISPLAY MODEL? A.
Swiss Wrist works with a number of retail jewelers and authorized brick and mortar watch dealers with excess inventory that needs to be liquidated. Often this unworn inventory has been sitting on display in retail showcases for customers to try on and handle while in the store. Swiss Wrist specializes in buying these display models and proudly offers it for sale on our website. This "display model" merchandise is indistinguishable from brand new merchandise minus the protective stickers that would accompany the watch if sold brand new from the authorized dealer. In addition, the watches that our buying department considers to be in the top 5% condition and are less then five years old gain the display model designation on our website. For further details and questions about our display models please do not hesitate to contact our customer representatives at our toll free phone # 1-877-738-3811 or firstname.lastname@example.org.